Press Alarm for 5 seconds, release and await reply…
What if you can’t hear? What if you can’t speak?
These simple instructions are commonly posted in lifts across New Zealand. For many passengers, hearing or speaking with the operator just isnʼt possible.
When Will Help Arrive?
The risk of a delayed response is high without verbal communication.
Emergency callouts are costly, so an operator must quickly decide if the call is accidental or genuine.
With care, the operator could:
▶ Listen carefully for signs of passenger presence
▶ Contact building managers to check the lift
▶ Check any reliable remote monitoring systems
▶ Call back the lift phone to re-attempt communication
This is challenging with frequent false alarms and test calls.
Action isnʼt always possible if the phoneʼs caller ID is blocked.
The audible lift siren might be ignored
What can be done?
LDEV Connect has been steadfast in raising industry awareness of the care needed to provide inclusive emergency help.
Our industry needs to reduce the chances that a genuine emergency has a delayed response, even where modern solutions are not available.
▶ Display a number to txt message for help
▶ Enable lift alarm filtering features to reduce false calls
▶ Adopt procedures to follow up all silent calls
Modern solutions are available with:
▶ Camera-capable VOIP lift emergency calls
▶ 2-way camera and text communication systems – 2N Sentrio is available in New Zealand from LDEV Connect
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