Author: Louis D

  • Intriguing Tech Thoughts

    Intriguing Tech Thoughts

    Digital and connected systems are ingrained in our modern industry and in our lifestyles, and there is no exception for vertical transport. Here I look at 5 interesting ways that advanced technology is making a unique impact on lifts and escalators.

    1.     AI camera safety monitoring of escalators

    What if an escalator system could detect a passenger who had fallen, and safely stop an escalator? In a research paper published by Yantai Luo of Mitsubishi Elevator Corporation, Luo describes the risks in places such as the Shanghai Metro which serves more than 30 million passengers per day, and how real-time video analysis can be used to detect and shut down escalators in the event of a passenger falling.

    It makes me wonder where this technology could take us. Could we also detect falling suitcases, strollers, young children playing, and other misuse on escalators? With technology rapidly advancing these advanced solutions are a real possibility. With lifts, AI video analysis could detect passengers in a busy elevator lobby approaching in wheelchairs or using visual impairment aids such as a guide dog or cane. The lift system could then apply considerations to the door timings and voice annunciation accommodations.

    Read the full paper here, and see the topic presented by Richard Peters on YouTube at the 2020 Lift & Escalator Symposium

    Link: Research of Real Time Video Monitoring and Remote Control System of Escalators (liftescalatorlibrary.org)

    Link: Research of Real Time Video Monitoring and Remote Control System of Escalators – YouTube

    2.     Germany mandates lift cybersecurity risk assessments

    Many modern lifts feature internet and Ethernet connectivity as part of their control, monitoring and external communication systems, and with that comes the risk that equipment can be hacked and manipulated by bad actors, causing disruption and potential safety threats. It’s not just new equipment that is affected, often older lifts are retrofitted with modern communication and diagnostic equipment which requires robust security.

    In March 2023 the legislator in Germany decided on a new technical rule for operational safety in TRBS 1115-1 requiring elevator operators to submit system specific documentation how their system has been assessed for cybersecurity risks, else risk an annual inspection defect.

    This is a diligent and world leading approach, and such a requirement would come as a shock if implemented in many other places in the world. However, the risk of compromised equipment cannot be underestimated.

    Read more here from TÜV (German language)

    Link: Cybersecurity in elevators | TÜV SÜD (tuvsud.com)

    3.     Digital Twin

    Many major manufacturers are investing heavily in R&D for Digital Twin systems, so what exactly is it? In short, a Digital Twin is a virtual replica of a real piece of equipment that can receive real time real-world information from sensors on the physical equipment and use this information to simulate its operation.

    A virtual replica of the lift systems in a large commercial building could be used to anticipate maintenance requirements, equipment failures, the effects lift availability and building population on traffic performance, and provide insights into past and future energy usage. With machine learning and artificial intelligence technologies applied, this information can be used in ways not previously possible.

    A Digital Twin allows these simulations to be far more accurate than using typical desktop modelling software with limited inputs, and I look forward to seeing the advancements that the industry brings to this space.

    4.     API

    As part of the rapid adoption of IoT into the Vertical Transport industry, ways to communicate the increased availability of digital real-time information requires methods for that data to be integrated easily into other platforms.

    Application Programming Interfaces (API) allow data points to be shared between systems and equipment, for example allowing a site building management system to incorporate not only the on-site live equipment status, but also data shared by the lift maintenance contractor’s back-end systems such as maintenance and repair schedules, technician dispatch status, and service tickets.

    5.     PESSRAL

    Relying on software and digitally controlled components for critical safety functionality is not as commonly adopted in the lift industry as it is in other areas such as commercial aviation, but more of this equipment is emerging in the industry. Used carefully, these types of devices can offer advantages in safety, cost, and reliability. Traditionally systems such as brakes and safety gear required a primarily mechanical fail-safe activation, and other areas of controls typically employ electro-mechanical safety methods that cannot be compromised by digital equipment and software failures.

    PESSRAL, or Programmable Electronic System in Safety Related Applications for Lifts were first allowed in an EN81-1/2 A1:2005 amendment intends to reflect the IEC 61508 standard for functional safety of programmable electronic safety related systems requiring a critical approach to design and implementation.

    An example of this is the electronic safety gear shown by OTIS in their newly released Gen360 product, which features no traditional governor rope and mechanical safety system, instead the safety gear would be expected to electronically detect freefall and overspeed to trigger the application of the safety gear, mechanically gripping the rails to bring the lift to a rapid stop.

    Let me know your thoughts

    These are just some of the ways advanced technologies and integrations can shape the vertical transport industry. I’d love to hear what your thoughts are on the biggest gamechangers, and conversely the things that are big now and will be a passing fad like the 3D TV at home.

  • 3 effective ways to leverage IOT for lifts

    IOT, or Internet of Things on modern lift equipment can be much more than just notifications when a breakdown happens.


    1. Search for the most common errors appearing across the portfolio and find a fix. Eliminate unexpected breakdowns in bulk!

    2. Analyse the latest tech support letters to see how prevalent new findings are. If you know a software version has known troubles, or bad hardware needs replacing you can plan ahead to keep across it.

    3. Look for unexpectedly busy lifts and make sure they have appropriate maintenance hours scheduled.

    With thousands of lifts in New Zealand now connected to the internet with diagnostic capability, the advantages a lift service provider can gain are huge.

  • New Zealand 3G shutdown to affect lift emergency phones in 2025

    New Zealand 3G shutdown to affect lift emergency phones in 2025

    Lift emergency phone gateways limited to 3G cellular calling in NZ will very soon need an upgrade to 4G, with VoLTE or VOIP capability.

    LDEV Connect can provide universally compatible solutions in New Zealand from the 2N range of lift communication products to help with this change. These solutions can be provided via your current lift company or building data and security contractors.

    You can contact your lift service provider to ask what phone number the lift is calling from. If they are not aware of providing this service to you, and if this is a cellular number in New Zealand such as beginning with 02x, +642x, or +2x (021, +6421, +21, 027, 022, 029 etc.) then it is likely to be using a cellular gateway. It is possible to contact the lift provider by testing the emergency phone and speaking to the operator.

    Your lift service provider will be your best first point of contact to advise you on the details they have about your emergency phone equipment.

    If the cellular gateway was not provided or maintained by the lift company, you will need to find out where in the building it is located, and have the device assessed for 4G VoLTE capability.

    Most often a lift is fitted with an analogue autodialler within the lift car. This will usually be a hands-free loudspeaker telephone which is activated by a long press of around 5 seconds of the alarm or phone buttons.

    The analogue autodialler will be connected to either a ‘landline’ from Chorus, or a ATA (analogue telephone adapter) device within the building.

    This ATA could be:

    • a cellular gateway installed within the lift shaft or machine area, or installed within a building comms room
    • connected to the building’s PBX internal phone network
    • a device connected to the Chorus fibre connection

    In all cases ATA equipment must have a battery backup which can last for at least 2 hours, and be regularly tested and maintained.

    Yes, when the correct system has been installed and maintained – batteries will allow the system to operate for at least 2 hours.

    Press and hold the alarm or phone button according to the signage within the lift car.

    If you do not hear a siren, or the phone does not activate – it may be due to an alarm nuisance filter which prevents a call from a lift that has the doors open and is in working order. To override this filter, you can hold the alarm button for 30 seconds until you hear the alarm sounding.

    In some cases, the device with ‘4G’ capability was for data communication only, and without the possibility to make phone calls. To make phone calls with 4G, this requires VoLTE (Voice over LTE). LTE is basically the 4G technology. If the device cannot be updated for VoLTE compatibility by a software change, then it must be replaced.

    The device may work until the 3G network is gradually phased out.

    Yes, however this will often require a change in the equipment installed to support VOIP (Voice over Internet Protocol). The internet connection and all associated equipment such as routers, fibre ONT, and switches must have a battery backup, or other fail safe backup. LDEV Connect can provide VOIP lift phone equipment in New Zealand, including monitored and battery backed up internet gateways with 4G dual sim capability – in case your wired internet connection is lost.

    The 2N LiftIP 2.0 and 2N LiftGate 4G are ideal solutions for VOIP lift phones.

    Yes, the 2N EasyGate 4G devices support VoLTE and VOIP, and convert this into an analogue telephone line for the lift autodialler. The device includes built-in battery backup and remote monitoring features.

  • Gaps in NZ lift code for emergency alarms

    Gaps in NZ lift code for emergency alarms

    If the optional EN81-28 standard isn’t used for new lifts today:

    There is no mandatory requirement for:
    – being able to identify the calling lift remotely
    – 72 hour / 3 day automatic test calls
    – visual indication that the call has been answered
    – visual indication of a failed alarm device in-car
    – receive help by simply activating the alarm, no further action
    – persistent alarm state until manually verified the lift is clear
    – alarm filtering to reduce false calls
    – bypass function for alarm filtering (hold button 30 seconds)

    Some features will be available on many new lifts with factory fitted equipment, but often comprehensive features aren’t commissioned or regularly tested. The minimum standard of clause 28.2 of NZS4332:1997 is very minimal, and leaves a lot at risk compared to modern standards.

    EN81-28 is an 18 page standard for remote alarms, but New Zealand requires not much more than an outdated clause to comply.